Pulsz Account Verification, Documents, and Payment Checks
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To verify your Pulsz account, open My Account on desktop and choose Verify your account. On mobile, open More, then My Account, then Verify your account.
A verification request can involve government-issued photo ID, a selfie with ID, proof of residential address, or payment evidence. When payment-verification documents are requested, upload them through the account route shown in the current instructions.
Where to Verify Your Account
The desktop and mobile routes reach the same account-verification area, but the navigation differs by device.
Desktop: open My Account, then choose Verify your account. Mobile: open More, then My Account, then Verify your account.
When payment-verification instructions direct you to upload evidence, use Upload Your Document. Verification status updates and requests for additional documents can arrive by email.
Identity Documents Pulsz May Request
Pulsz may ask for a government-issued photo ID during account verification. The specific document request can vary, so the confirmed examples should not be read as a requirement to submit every document type.
- A driver’s license can be used when that type of government-issued photo ID is requested.
- A State or National ID can be used when requested.
- A passport can be used when requested.
- A selfie with your ID may also be requested as part of verification.
Follow the current account request and provide the identity evidence it asks for rather than submitting an unrelated set of documents.
Proof of Address Requirements
Proof of residential address may be requested during verification. The document should be recent enough and contain the identifying details required by the current guidance.
| Check | Requirement |
|---|---|
| Recency | Issued within the last 3 months |
| Name | Your full name should be visible |
| Address | Your residential address should be visible |
| Date | The document should show its issue date |
| Confirmed examples | Utility bill, bank statement, or lease |
A utility bill, bank statement, or lease can serve as proof of address when it meets the current verification requirements. The examples do not mean that every document automatically satisfies every request.
Payment Verification and Evidence
Pulsz may ask for evidence relating to the payment card or account linked to the payment method being verified. The requested evidence can differ between digital-wallet and bank verification.
For Apple Pay or Google Pay, the request may require the Device Account Number or the last four digits of the linked payment card.
For bank verification, a requested bank statement may need to show the account holder’s name and address. It may also need to show the relevant last four digits, the bank logo or issuer information, and matching Pulsz-related transactions where the current request requires those details.
Payment ownership also matters. The payment method used for a purchase should lawfully belong to the account holder, and the name on the payment method should match the name on the User Account.
Upload Verification Documents in Your Account
Payment-verification documents should be submitted through the account route when the current instructions direct you to upload them there.
- Open the current verification request in your account.
- Use Upload Your Document when that control is shown in the instructions.
- Upload the payment evidence requested for the card or account being checked.
- Do not email payment-verification documents when the account upload route is specified.
- Check email separately for verification status updates or requests for additional documents.
Verification Status and Pending Checks
Verification status updates and additional-document requests can arrive by email. Account activity may be restricted while required verification checks are still pending.
- Age checks may form part of account verification.
- Identity checks may be required.
- Location checks may be performed where applicable.
- Credit or background checks may be carried out where considered necessary for verification or compliance purposes.
Those additional checks are conditional. They should not be treated as a universal requirement for every account.
Verification Review Time
No universal verification review time is stated here. A fixed same-day, 24-hour, or multi-day estimate should not be assumed.
Use the latest account request and verification email as the current status indicators. Pending checks can affect account activity, and additional information may be requested before verification is complete.
Verification Before Prize Redemption
Every prize-redemption request is subject to verification, review, and approval. That means additional verification can be requested before the redemption process is complete.
If information or documents are requested for the review, complete the specific steps shown in the account or email. Required redemption steps remain subject to their applicable completion rules, and verification should not be treated as a guarantee of approval or a fixed processing time.
Common Verification Situations
The correct next step depends on the type of evidence or account status involved. Identity, address, payment verification, pending status, and additional checks each have different requirements.
If Photo ID Is Requested
Provide the government-issued photo ID requested by the current verification flow. Confirmed examples include a driver’s license, State or National ID, and passport. Provide a selfie with your ID only when the request asks for one.
If Proof of Address Is Requested
Use a qualifying document issued within the last 3 months. It should show your full name, residential address, and issue date. Confirmed examples include a utility bill, bank statement, and lease.
If a Payment Method Needs Verification
Provide the evidence requested for the specific card, wallet, or bank account being checked. For Apple Pay or Google Pay, that can include the Device Account Number or the last four digits of the linked card. Bank verification can require a statement with account, issuer, or transaction details.
If Verification Is Still Pending
Check the latest verification email and the current request in your account. Account activity may be restricted while required checks are pending, and no universal fixed review time is stated.
If Additional Checks Are Requested
Complete only the specific checks requested for your account. Age, identity, and location checks may apply, and credit or background checks may also be used where considered necessary for verification or compliance purposes.
FAQ – Pulsz Verification Questions
Where Do I Verify My Pulsz Account?
On desktop, open My Account and choose Verify your account. On mobile, open More, then My Account, then Verify your account.
Which Photo IDs Can Pulsz Request?
Pulsz may request a government-issued photo ID. Confirmed examples include a driver’s license, State or National ID, and passport.
How Recent Should Proof of Address Be?
Proof of address should be dated within the last 3 months.
What Must Proof of Address Show?
The document should show your full name, residential address, and issue date.
Can Pulsz Request a Selfie With ID?
Yes. A selfie with your ID may be requested as part of account verification.
Where Do Payment-Verification Documents Get Uploaded?
Use Upload Your Document when the current payment-verification instructions direct you to upload evidence through the account.
Can Verification Restrict Account Activity Temporarily?
Yes. Pulsz may restrict account activity while required verification checks are pending.
How Does Pulsz Send Verification Updates?
Verification status updates and requests for additional documents can be sent by email.
Can Pulsz Verify Age, Identity, and Location?
Yes. Age, identity, and location checks may form part of account verification where applicable.
Which Address Documents Can Pulsz Accept?
Confirmed examples include a utility bill, bank statement, and lease when the document meets the current proof-of-address requirements.
Can Pulsz Request Payment-Card Evidence?
Yes. Pulsz may request evidence relating to the card or account linked to the payment method being verified.
Can Pulsz Perform Additional Compliance Checks?
Yes. Credit or background checks may be carried out where considered necessary for verification or compliance purposes.
Can Apple Pay or Google Pay Verification Need Card Digits?
Yes. Apple Pay or Google Pay verification may require the Device Account Number or the last four digits of the linked payment card.
Can Bank Verification Require a Statement?
Yes. A bank statement may be requested and may need to show the account holder’s name and address.
Can a Bank Statement Need Relevant Account Digits?
Yes. A requested bank statement may need to show the relevant last four digits associated with the account or payment details.
Must Verification Statements Show Bank or Issuer Details?
A requested bank statement may need to show the bank logo or issuer information when the verification request requires those details.
Can Pulsz Request Transaction Evidence During Bank Verification?
Yes. A verification request may ask for a bank statement showing relevant matching Pulsz-related transactions.
Can a Utility Bill Establish My Address?
Yes. A utility bill can be used as proof of residential address when it meets the current verification requirements.
Can a Bank Statement Establish My Address?
Yes. A bank statement can be used as proof of residential address when it meets the current verification requirements.
Can a Lease Establish My Residential Address?
Yes. A lease can be used as proof of residential address when it meets the current verification requirements.
Is a Universal Verification Review Time Confirmed?
No universal fixed verification review time is stated here. Check the latest account request and verification email instead of relying on an assumed timing estimate.